A resource for safe and effective troubleshooting from the leaders in simulation training.
Welcome back, Troubleshooters! This week on Troubleshooting Thursdays, we’re continuing on in our series of posts about troubleshooting your human resources processes. By troubleshooting your HR and hiring process, we mean knowing how to identify and retain electrical maintenance professionals for your organization who will make good electrical troubleshooters.
Last week, we talked about the kind of traits to look for in a new maintenance professional. Today in Part 2 we’ll focus on using Simutech Multimedia’s custom test feature to find the candidates with the most aptitude for the job.
Once you have a list of candidates that you think show the traits you want in a troubleshooter, you can use Simutech Multimedia’s custom test feature to find the person or people on your list with the best ability to troubleshoot electrical problems through simulation.
Simutech Multimedia’s Admin Dashboard (Course Manager)
Administrators of the Troubleshooting Skills Training SystemTM (TSTS) have access to the Admin Dashboard, a powerful tool for managing, evaluating, tracking and assessing staff who are being trained with TSTS. (You can learn more about Admin Dashboard [Course Manager] here.)
An added bonus is that you can use the evaluation tools to test potential new hires by creating custom tests.
Preparing for the Assessment
Before you begin to set up your custom test, you will need to be logged into your Admin Dashboard (Course Manager).
- Start off by clicking on the “Access Management” tab located in the menu bar on the left of the welcome screen
- You can create a new account for the Participant in the User Setup section by clicking on the Invite By Email or Manually Create Account button
- Once you’ve set up an account for the Participant, go to the Users tab to set up a new group
- Create a group for evaluations
- Move the Participant to this new group
- Head over to the Custom Tests tab in the left menu bar and then create a custom test for any of our 6 modules
- Assign the custom test to the evaluation group you recently created
- Create a named option set and uncheck all items under the following tabs:
- General options
- Meter tips
- Safety tips
- Assign this option set to the evaluation group
- Ensure the module you have chosen for this test is installed on the PC that the Participant will use
Setting up the Custom Test
Now you’re ready to choose the content of the test:
- Begin by clicking on the “Custom Tests” tab in the menu located on the left of your main screen
- Choose a total of four faults from one or more of the difficulty levels
- Do not set any prerequisites
- Select sequential fault order
- Use single attempt scoring method
- When assigning the custom test to the group, disable core faults
Guiding the Participant
- Have the participant sign into the assigned module
- Ensure they click on the maintenance tab in the Troubleshoot the Circuit section
- They should now be set up to work through the assigned custom test
Evaluating the Results
Proper evaluation is critical to finding the best applicants. Below are guidelines to help with your evaluation.
Option 1: Watch the Participant work through the faults
- Usually, you will be able to see if the Participant is using a systematic approach or just trial and error
Option 2: Review the results in the Admin Dashboard (Course Manager)
- Reports are available for all custom tests. Custom Test Summary is the best report to view
- The report will contain a score for each Participant as well as details about the types of errors that were made
- Acceptable scores depend on who is being evaluated. Experienced persons should score higher than inexperienced persons
- Assessing results and interpreting reports are covered in detail in the Testing and Tracking Guide in the Instructor Resources section of your account
And there you go. This troubleshooting skills assessment will point you to the applicants who have the best foundation on which to build with additional TSTS training. It will also provide hard data you can use to inform your hiring decisions.
That’s it for today, Troubleshooters! Tune in to Troubleshooting Thursdays in the coming weeks, when we’ll discuss how to retain and develop your troubleshooting team members.
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