Troubleshooting Industrial Sensors Support

How can we help?

Advanced Customers

How do I access the Troubleshooting Industrial Sensors product?

Your account admin will be contacted by your Account Manager to discuss the details of Troubleshooting Industrial Sensors.

How do I download Troubleshooting Industrial Sensors?

Once your account is enabled, your team will be able to access Troubleshooting Industrial Sensors via the Simutech Training System.

Can everyone access Troubleshooting Industrial Sensors?

If your organization has the Simutech Training System, you will be able to access Troubleshooting Industrial Sensors.

What are the required system specs?

The recommended minimum system requirements for Troubleshooting Industrial Sensors are as follows:

  • Windows 10
  • i5 CPU
  • 4GB ram
  • 15” monitor
  • HD620 on-cpu graphics or external discrete graphics card
Do I need 3D glasses to access Troubleshooting Industrial Sensors?

No, just a standard PC with the minimum system specifications listed above.

Is there an additional charge/purchase to access Troubleshooting Industrial Sensors as an Advanced Plan customer?

No, because you have purchased all of Simutech Multimedia modules, you have free access to Troubleshooting Industrial Sensors.

Who should I contact with questions?

Please feel free to contact your Account Manager or email [email protected].

Is support included?

Yes, support is included with Troubleshooting Industrial Sensors as it is with the other Simutech Multimedia products.

What are some of the benefits of the all-new Troubleshooting Industrial Sensors product?
  • Hands-on learning: Learn to troubleshoot PLCs and other electrical components involving: transformers, power supplies, loose and broken connections, open, shorted devices and more!
  • More gaming features: Experience our third simulation-based training module involving PLC controls like never before in lifelike conditions within a 3D world.
  • Improved user interaction: Interact with the fully-immersive environment—whether you want to replace a faulty device or view spec sheets, you now can with a simple click of a button.
Who should I contact for installation support?

Please email [email protected] for all installation inquiries.

Who should I contact with questions about Troubleshooting Industrial Sensors?

Please feel free to contact your Account Manager or email [email protected].

Core Customers

Can everyone access the Troubleshooting Industrial Sensors product?

This product is only available via the purchase of Simutech Multimedia’s Advanced License.

In order for you to access the Industrial Sensors product, your business or organization will need to purchase Simutech Multimedia’s Advanced License. For more information, contact us at [email protected].

What are the required system specs?

The recommended minimum system requirements for Troubleshooting Industrial Sensors are as follows:

  • Windows 10
  • i5 CPU
  • 4GB ram
  • 15” monitor
  • HD620 on-cpu graphics or external discrete graphics card
Is there an additional charge/purchase to access Troubleshooting Industrial Sensors as a Core customer?

Yes, this new product is only available through Simutech Multimedia’s Advanced License.

In order for you to access Troubleshooting Industrial Sensors, your business or organization will need to purchase Simutech Multimedia’s Advanced License. For more information, contact us at [email protected].

What are some of the benefits of the all-new Troubleshooting Industrial Sensors product?
  • Hands-on learning: Learn to troubleshoot PLCs and other electrical components involving: transformers, power supplies, loose and broken connections, open, shorted devices and more!
  • More gaming features: Experience our third simulation-based training module involving PLC controls like never before in lifelike conditions within a 3D world.
  • Improved user interaction: Interact with the fully-immersive environment—whether you want to replace a faulty device or view spec sheets, you now can with a simple click of a button.
Is support included with my purchase?

Yes, support is included as it is with the other products.

Can I upgrade later?

Yes, you can upgrade anytime. Please feel free to contact your Account Manager or email [email protected] when you are ready to upgrade.

Who should I contact for installation support?

Please email [email protected] for all installation inquiries.

Who should I contact with questions about Troubleshooting Industrial Sensors?

Please feel free to contact your Account Manager or email [email protected] for more information.
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Educational Institutions

Can everyone access the Troubleshooting Industrial Sensors product?

This specific product is not available in the schools program, click here for more information.

Individual Customers

Can I purchase only the Troubleshooting Industrial Sensors product?

This product is only available via the purchase of Simutech Multimedia’s Advanced License.

In order for you to access Troubleshooting Industrial Sensors, your business or organization will need to purchase Simutech Multimedia’s Advanced License. For more information, contact us at [email protected].

Non-customers

Can I purchase only the Troubleshooting Industrial Sensors product?

This product is only available via the purchase of Simutech Multimedia’s Advanced License.

In order for you to access Troubleshooting Industrial Sensors, your business or organization will need to purchase Simutech Multimedia’s Advanced License. For more information, contact us at [email protected].

Contact Support

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We’re here to help!

Email support: [email protected]

Toll Free: 1-866-942-9082

International: +1-613-722-1230

Support office hours: Monday to Friday 9:00am – 5:00pm ET

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