A resource for safe and effective troubleshooting from the leaders in simulation training.

Welcome back, Troubleshooters! Congratulations, you have started to develop an excellent basis for your education in troubleshooting 101, by learning the first steps for a safe and effective troubleshooting approach.

So far, you have learned how to use your senses to make quick and logical observations. And last week on “Troubleshooting Thursday” you learned how to “Define the Problem Area,” by ruling out all other components that could not be faulty by the process of elimination. All of these processes, in turn, will provide you with an excellent basis for troubleshooting 101.

Simutech Multimedia’s systematic troubleshooting approach:

  • Preparation  
  • Step 1: Observation
  • Step 2: Define the Problem Area
  • Step 3: Identify Possible Causes (today’s lesson)
  • Step 4: Perform Testing
  • Step 5: Repair and Confirm
  • Follow-up

Today, TsT will continue with the next part of Simutech Multimedia’s systematic troubleshooting approach: “Identifying Possible Causes.”

STEP 3: IDENTIFYING POSSIBLE CAUSES 

Once you have defined the problem area(s), it is necessary to identify all the possible causes of the malfunction. The process of determining all the possible malfunction causes typically involves analyzing every component of the problem area(s).

It is necessary to list (actually write down) every fault which could cause the problem no matter how remote the possibility of it occurring. Use your initial observations to help you do this. During the next step, you will eliminate the causes which are not likely to contribute to the problem.

Pro Tip: Don’t forget to rely on your observations to assist with the identification process.

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