Support

How can we help?

General Support

Is support included with my purchase?

Yes. Email support, updates and upgrades are available for as long as your Cloud Access has not expired.

Can I move the Simutech Training System software from one computer to another?

Yes, you can install the software onto more than one computer and log in to continue your progress from either place. You can also download the software from one computer and then install it on another computer, but an Internet connection is still required to log in the program.

What does this mean: filename is not a valid win32 application?

This problem could be caused if you are trying to install an older version of a demo, which can still be found on some third party download websites. Any demos released before September 2009 are no longer supported.

Can I change my user name once my account has been created?

Your name can be changed, please contact Simutech Multimedia Technical Support.

What are the system requirements to run the Simutech Training System?

The following are the base requirements to run the Simutech System Training System:

  • Windows 7/8.1/10
  • Video Resolution of 1024 x 768 or greater
  • Sound Card
  • Mouse
After I download the setup files, I get an error when trying to install the program(s). How do I fix this?

It is possible that there was an error during the download process. Return to the Download and Install page and attempt the download again.

How many computers can I install the troubleshooting skills training system software on?

If you have purchased the Personal Edition (for individuals) of the software then you can install the software on up to three computers at a time. Your data and progress is synced with the cloud, therefore you can login to your account from any of the computers you have the software installed on.

If I purchase a new computer or my computer crashes, can I reinstall the software again?

Yes, you can sign in again to your cloud account and download the software again as the need arises.

Using The Software

How can I improve my score for the skill testing faults?

The Troubleshooting Core Skills Bundle was developed to be used as a series. Make sure that you begin with Troubleshooting Electrical Circuits and then move on to Troubleshooting Control Circuits and Troubleshooting Motor Circuits.

The Troubleshooting Advanced Skills Bundle, which includes the Troubleshooting Industrial Controls, Troubleshooting Industrial Controls 2 and Troubleshooting PLC Circuits programs, will enable you to apply all of the skills you learned and practiced in the Troubleshooting Core Skills programs. Improving your score means being an efficient troubleshooter.

To help improve your troubleshooting process, take the time to fully understand the troubleshooting concepts and techniques taught in the learning modules in Troubleshooting Electrical Circuits, as well as the other Troubleshooting Skills Series programs.

Repeating the Guided Faults a few times will also help you to understand the correct troubleshooting process.

I had a poor score on the meter readings scale. I can take as many meter readings as I want on real equipment, so why am I penalized in the simulator?

If you are having problems keeping your number of meter readings to the par value, it shows that there is room for improvement in your process. While it is true that you are not penalized in real life for taking more readings, the idea of this software is to help you develop the most efficient and effective process possible.

Note that the number of meter readings you take does not affect your score for that fault or your Overall Rating. The Meter Readings scale just shows how efficient you are being. There is more information about the evaluation and scoring in the Help system within the simulator.

Can the faults be retried once completed?

Yes, you can retry the faults once they are completed. Guided and Practice faults can be tried an unlimited number of times. You can also retry the Skill Test faults, once they are all successfully completed, in the Skill Maintenance section. Here you can choose to retry the faults from any of the difficulty levels randomly or sequentially.

The program will track your Skill Rating and let you compare your retry results with your results from the Skill Test attempts.

Can I print out my progress and scores?

Yes, you can print out your progress and scores at any time in a Progress Report. To print your Progress Report:

  1. From the Main Menu, click the Resources button. The Resources window will appear.
  2. Select the Reports tab at the top.
  3. Click the Print Progress Report button.
  4. Select your printer and click the Print button.

The Progress Report shows your progress through the program, your Skill Rating for each difficulty level, as well as your Overall Skill Rating for the program. It also displays the results of all your fault attempts, as well as any errors you committed.

How do I view/print my certificate of completion?

To view/print your Certificate of Completion you must first successfully finish all of the Skill test faults in the program. Once these are complete, a Print Certificate button can be found in the top right corner of the Summary page.

The Summary page will be accessible in the same area as the Basic, Intermediate, and Advanced tabs for troubleshooting the circuit.

Decommissioned Free TEC Individual License

Can I sign up for a new free TEC individual license?

No, we currently do not provide the option for a free TEC license. Please see Why doesn’t Simutech Multimedia provide the free TEC individual license anymore? for more information.

Can I still use my old free TEC individual license?

Yes, all free TEC individual licenses are valid until the end of their expiration date.

What if I am from a college or a school and am interested in the training tools?

Click here if you are from a college or school and interested in our products.

I’m really upset by this change. Can I talk to someone at Simutech Multimedia personally about this?

Please email [email protected] with your concerns and your feedback will be forwarded to the appropriate group.

Why doesn’t Simutech Multimedia provide the free TEC individual license anymore?

Over the years, Simutech has been proud to provide customers with a great product and customer service. Last year, as part of our corporate social responsibility mandate, we opened up our first module for free to individuals who are transitioning into new jobs, military personnel and students. And we are pledging to continue to do that.

The product itself is also changing. We are excited to start releasing new content and a new training methodology that integrates learning form all concepts into a unified experience. This change also means the product is taking on a more realistic industrial approach where corporate licensing is more appropriate.

We thank everyone for their continued support and in helping us to make the Simutech Training System the best solution for learning how to troubleshoot. Members of the military or students looking to boost their skills by using our training tools can email [email protected], and we will be glad to help.

What if I have issues with my old free TEC individual license?

If you have an active individual license, please email [email protected] and provide a detailed description of the issues you are having.

What if I’m with a business that is interested in the product, but want to test drive it first?

Please complete the demo request form, and one of our account executives will be glad to help you.

Contact Support

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We’re here to help!

Please call us, email us, or fill out the form to the right and someone from our support team will get back to you soon.

Email support: [email protected]

Toll Free: 1-866-942-9082

International: +1-613-722-1230

Support office hours: Monday to Friday 9:00am – 5:00pm ET