Is support included with my purchase?
How do I request Simutech Training System support?
What support options are available?
Can I move the Simutech Training System software from one computer to another?
Yes, you can install the software onto more than one computer and log in to continue your progress from either place. You can also download the software from one computer and then install it on another computer, but an Internet connection is still required to log in the program.
Whom should I contact with questions?
What are the system requirements to run the Simutech Training System?
- Windows 10
- Video Resolution of 1024 x 768 or greater
- Sound Card
After I download the setup files, I get an error when trying to install the program(s). How do I fix this?
How many computers can I install the troubleshooting skills training system software on?
What does this mean: filename is not a valid win32 application?
Can I change my user name once my account has been created?
Your name can be changed, please contact Simutech Multimedia Technical Support at [email protected].
If I purchase a new computer or my computer crashes, can I reinstall the software again?
Using The Software
How can I improve my score for the skill testing faults?
The Troubleshooting Core Skills Bundle was developed to be used as a series. Make sure that you begin with Troubleshooting Electrical Circuits and then move on to Troubleshooting Control Circuits and Troubleshooting Motor Circuits.
The Troubleshooting Advanced Skills Bundle, which includes the Troubleshooting Industrial Controls, Troubleshooting Industrial Controls 2 and Troubleshooting PLC Circuits programs, will enable you to apply all of the skills you learned and practiced in the Troubleshooting Core Skills programs. Improving your score means being an efficient troubleshooter.
To help improve your troubleshooting process, take the time to fully understand the troubleshooting concepts and techniques taught in the learning modules in Troubleshooting Electrical Circuits, as well as the other Troubleshooting Skills Series programs.
Repeating the Guided Faults a few times will also help you to understand the correct troubleshooting process.
I had a poor score on the meter readings scale. I can take as many meter readings as I want on real equipment, so why am I penalized in the simulator?
If you are having problems keeping your number of meter readings to the par value, it shows that there is room for improvement in your process. While it is true that you are not penalized in real life for taking more readings, the idea of this software is to help you develop the most efficient and effective process possible.
Note that the number of meter readings you take does not affect your score for that fault or your Overall Rating. The Meter Readings scale just shows how efficient you are being. There is more information about the evaluation and scoring in the Help system within the simulator.
Can the faults be retried once completed?
Yes, you can retry the faults once they are completed. Guided and Practice faults can be tried an unlimited number of times. You can also retry the Skill Test faults, once they are all successfully completed, in the Skill Maintenance section. Here you can choose to retry the faults from any of the difficulty levels randomly or sequentially.
The program will track your Skill Rating and let you compare your retry results with your results from the Skill Test attempts.
Can I print out my progress and scores?
Yes, you can print out your progress and scores at any time in a Progress Report. To print your Progress Report:
- From the Main Menu, click the Resources button. The Resources window will appear.
- Choose the Reports tab at the top.
- Click the Print Progress Report button.
- Choose your printer and click the Print button.
The Progress Report shows your progress through the program, your Skill Rating for each difficulty level, as well as your Overall Skill Rating for the program. It also displays the results of all your fault attempts, as well as any errors you committed.
How do I view/print my certificate of completion?
To view/print your Certificate of Completion you must first successfully finish all of the Skill test faults in the program. Once these are complete, a Print Certificate button can be found in the top right corner of the Summary page.
The Summary page will be accessible in the same area as the Basic, Intermediate, and Advanced tabs for troubleshooting the circuit.
Decommissioned Free TEC Individual License
Can I sign up for a new free TEC individual license?
No, we currently do not provide the option for a free TEC license. Please see Why doesn’t Simutech Multimedia provide the free TEC individual license anymore? for more information.
Can I still use my old free TEC individual license?
Yes, all free TEC individual licenses are valid until the end of their expiration date.
What if I am from a college or a school and am interested in the training tools?
Click here if you are from a college or school and interested in our products.
I’m really upset by this change. Can I talk to someone at Simutech Multimedia personally about this?
Please email [email protected] with your concerns and your feedback will be forwarded to the appropriate group.
Why doesn’t Simutech Multimedia provide the free TEC individual license anymore?
Over the years, Simutech has been proud to provide customers with a great product and customer service. Last year, as part of our corporate social responsibility mandate, we opened up our first module for free to individuals who are transitioning into new jobs, military personnel and students. And we are pledging to continue to do that.
The product itself is also changing. We are excited to start releasing new content and a new training methodology that integrates learning form all concepts into a unified experience. This change also means the product is taking on a more realistic industrial approach where corporate licensing is more appropriate.
We thank everyone for their continued support and in helping us to make the Simutech Training System the best solution for learning how to troubleshoot. Members of the military or students looking to boost their skills by using our training tools can email [email protected], and we will be glad to help.
What if I have issues with my old free TEC individual license?
If you have an active individual license, please email [email protected] and provide a detailed description of the issues you are having.
Can I try the Simutech Training System before purchasing a license?
Sure! We can show you how the system works in a demo session. Please request it here: DEMO
Can I try the Learning Labs?
Can I get a demo for the core product?
Of course! You can book the demo session here: DEMO
Are there any prerequisites for using the Demo?
How can I purchase the Simutech Training System?
How does pricing work?
Can I get only the simulations modules?
Can I purchase the license online?
What are the primary differences between Core and Full bundle licenses?
We’re here to help!
Please call us, email us, or fill out the form to the right and someone from our support team will get back to you soon.
Email support: [email protected]
Toll Free: 1-866-942-9082
Support office hours: Monday to Friday 9:00am – 5:00pm ET