A resource for safe and effective troubleshooting from the leaders in simulation training.

Greetings, Troubleshooters! Thanks for tuning in to Troubleshooting Thursdays again. Last week we posted our first entry in a two-part series on troubleshooting your plant reliability. In that post, we looked at plant reliability from the plant manager’s perspective. We talked about how the digitization and interconnectedness of Industry 4.0 and 5.0 are affecting plant reliability— mostly for the better, but with an important vulnerability. We also looked at some measures that plant managers can take to improve their plant reliability. Today we’ll look at the same issue, but from the point of view of manufacturing executives.

As a manufacturing executive, you’re likely familiar with ISO-9001 certification. As we mentioned in Part 1, the ISO-9001:2015 is an international standard for quality management. It is used by over one million companies and organizations in over 170 countries around the world, and many companies won’t do business with you if you don’t have it.

Obtaining ISO-9001 Certification

If your company is certified to ISO-9001:2015, it means you have a Quality Management System that ensures the timely delivery of quality produces and services to customers.

In order to be certified, a company must prove to an ISO auditor that it adheres to seven quality management principles: customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management.

For our purposes today, let’s look at the principle of improvement.


The ISO-9001:2015 principle of improvement states “Successful organizations have an ongoing focus on improvement.”

The ISO auditor will want to see evidence that your organization has improvement objectives that are consistent with the overall goal of enhancing customer satisfaction and increasing QMS performance. Some of the suggested actions within this principle are:

  • “Educate and train people at all levels on how to apply basic tools and methodologies to achieve improvement objectives”; and
  • “Develop and deploy processes to implement improvement projects throughout the organization.”

Many key benefits come from this, among them being “enhanced focus on root-cause investigation and determination, followed by prevention and corrective actions.”

Troubleshooting Training as a Response to QM Principles

The implementation of a sound electrical troubleshooting training program is something your company can point to during an ISO audit.

The practices of plant unitization and just in time delivery can present a threat to customer satisfaction when equipment failures mean that goods are not delivered on schedule. The strategies that a company has in place to manage risk and threats to productivity will carry significant weight with an auditor. Preventive maintenance will be part of the solution, combined with a troubleshooting strategy for risk management when equipment inevitably does fail.

Establishing a proven training program to improve plant reliability by reducing production line downtime is also an important part of an overall improvement strategy. Quantifiable and recorded reductions in downtime can provide this kind of evidence.

Simutech Multimedia’s simulation-based Troubleshooting Skills Training System (TSTS) is a cost-effective solution that will equip your general maintenance staff with a proven, systematic method for quickly, safely, and accurately diagnosing and repairing the electrical equipment failures that can bring production to a grinding halt and damage your plant reliability. Request a free demo today.

That’s all for today, Troubleshooters! Join us next week when we discuss troubleshooting your workplace safety.

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