A resource for safe and effective troubleshooting from the leaders in simulation training.

Welcome back, Troubleshooters! Over the next few weeks on Troubleshooting Thursdays, we’re going to look at troubleshooting from a slightly different angle. We’re going to talk about how to troubleshoot your hiring process. In other words, we have some tips for hiring maintenance staff with the traits that make for effective troubleshooting.

Today, in Part 1, we’re going to look at the traits you should be looking for as you hire your next troubleshooting expert.

Before we begin, we should stress that everyone can benefit from Simutech Multimedia’s Systematic Approach to Troubleshooting. Good troubleshooting is definitely a system that anyone can learn, and not some magical quality a person has to be born with. However, when you hire staff with certain traits to begin with, your training plan and tools — such as Simutech’s industrial troubleshooting skills training solution — becomes doubly effective.

But first, what makes an expert troubleshooter?

One trait of expert troubleshooters is that they are able to find virtually any fault in a reasonable amount of time. Easy faults, complicated faults, they find them all. Another trait is that they typically replace only the components that are defective. They seem to have a knack for finding out exactly what is wrong. No trial and error here.

So, here’s what we recommend looking for in a new hire.

People who are good at troubleshooting electrical faults…

  1. Have a good understanding of electrical circuits and all of the components they contain. This understanding alone is not enough to make someone a good troubleshooter, but anyone who wants to troubleshoot electrical faults will need to know how electrical circuits, and the mechanical components they operate, work.
  2. Have a logical and analytical approach to problem-solving. Effective troubleshooting requires the person to apply a systematic and logical method to locate and repair faults. People who are tempted to default to trial and error to find the problem end up wasting precious time and replacing expensive components that don’t need to be replaced.
  3. Understand how to use tools such as prints, diagrams, and test instruments. Troubleshooters need to be able to read prints and diagrams and understand from them how the circuit should operate, what its features are, the voltages they can expect at various points on the circuit, where the components are physically located, and how they are wired together. They should know how and when to use the most common test instruments, such as multimeters.
  4. Have a desire to keep learning, practicing, and maintaining new skills, and developing professionally. Troubleshooting is definitely a skill that can be learned, but it must also be maintained. Good troubleshooters will be open to practicing newly learned skills, and to refreshing them on a regular basis. They are also interested in continuing to learn in order to stay on top of new technological advancements. Upskilling gives employees confidence, a sense of pride in their accomplishments, and improves morale, which in turn leads to lower turnover rates.

Looking for these traits in prospective employees can help ensure your troubleshooters get the most out of their training, and you get the best troubleshooters.

Tune in next week to Part 2, when we’ll discuss using Simutech Multimedia’s Custom Test feature to help find the candidates with the best aptitude for electrical troubleshooting.

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