Customer Spotlight & Case Studies

Customer Spotlight:
South Carolina State Ports Authority

A customer since September 2009, the South Carolina State Ports Authority (SCSPA) owns marine terminals in Charleston and Georgetown, South Carolina.

Jim Strohm, the Assistant Supervisor in charge of training technicians, was finding that the mechanical and electrical apprentices had weaknesses with basic electrical troubleshooting and wanted to find a way to upgrade their skills.

In September 2009 the SCSPA integrated the Troubleshooting Electrical Circuits program into their on the job training.

It worked so well for the apprentices that the SCSPA started scheduling all of their technicians for training with Troubleshooting Electrical Circuits on a recurring basis, including their mechanics.

The SCSPA has achieved their goal of upgrading the electrical troubleshooting skills of both their mechanical and electrical apprentices, while saving costs in training equipment, training time, and manpower resources.

After experienceing so much success with Troubleshooting Electrical Circuits, the SCSPA has also started using Troubleshooting Control Circuits and Troubleshooting Motor Circuits, with similar positive results.

View the full SCSPA Case Study

Case Studies

Our Case Studies take an in-depth look at how our customers are improving their training with the Troubleshooting Skills programs.

Each Case Study includes a brief customer background, states the problem they were facing, and then examines how they implentented the Troubleshooting Skills programs into their training, and the results they experienced.

South Carolina State Ports Authority