Support

Support Policy

Simutech will provide free technical support for all current versions of all products. The support services available are:

Access to minor version updates but does not include major version updates.
A reasonable amount of email and or telephone support.

Additionally Simutech will provide free technical support for the previous version of all software products for one year from the date that they were superseded by a new version.

Please note that major upgrades are not available through the support policy. Upgrades will be made available for those customers wishing to upgrade to the new version. Details and pricing for the new version will be determined at the time of release.

Frequently Asked Questions

Do you have questions about the programs, upgrading, or installation and activation issues? Read the FAQ on TroubleshootingSkills.com to see if your question has already been answered.

Support

If you are experiencing problems, or for other support related enquiries, please complete the support contact form and we will contact you shortly.

Get Support

Telephone support is generally available during normal business hours.

Office hours: 8:00 am - 4:00 pm EST, Monday to Friday
Phone: (613) 722-1230
Troubleshooting Skills Series
Troubleshooting Industrial Controls
Additional Resources
For additional troubleshooting information and resources visit Troubleshooting Skills.
Customer Feedback
Thank you very much for helping me with my problem, your quick response & friendly manner is why I like doing business with Simutech!
Thank you for your immediate response and support in such short notice. We really appreciate it. I've been using the software for 3 semesters and I have no problems in using it in my class.